GENERAL
These terms and conditions apply to all purchase orders submitted through wowbody.shop (in the following referred to as the ”webshop”), covering all purchase agreements that a consumer enters into from a distance with WowBody AS (hereinafter referred to as ”WowBody”). We encourage you to read these terms and conditions in their entirety before submitting an order. These terms and conditions may be updated and vary from time to time which is we ask you to read the terms and conditions previous to every order you place in the webshop.
A binding purchase agreement is entered into as soon as your order has been confirmed by us and an order confirmation has been sent from WowBody to the e-mail address you submitted. If an item happens to run out of stock before the status has been correctly updated on the webshop, WowBody will notify you of this by e-mail. We may then suggest an alternative item, or cancel the order in question. If incorrect price information has been shown on the webshop you will be offered to either purchase the item to the correct price, or cancel the order. WowBody reserves the right to decline or rescind a purchase agreement if fraud or other actions similar to fraud, such as unlawful use of another person’s credit card, can be suspected.
To place an order in the webshop you must be at least 18 years old and not under guardianship. WowBody presumes that minors who carry out purchases submit truthful information of their age and/or possess the necessary consent from their custodian to purchase the item(s). If not, the buyer may become liable for the possible costs an invalid agreement may involve.
PRICE & PAYMENT
The prices at the webshop are current prices and may be changed at any time. WowBody is not bound by price indications in the webshop which the buyer must reasonably or apparently understand are incorrect and which, for example, may have occurred due to technical problems in the web platform or rates that have been manipulated by the customer. Prices are inclusive of shipping and VAT and are payable in the currency indicated at the webshop. Additional VAT, customs charges and other levies may be incurred by your local Customs Authority on your import, at applicable rates. Payment can be made as instructed at the webshop. Where payment is subject to validation and/or authorisation by a card issuer or bank or to credit validation, any Order Confirmation is subject to such validation or authorisation. We co-operate with the authorized payment services provider PAYPAL, who processes your personal details in accordance with the international security standard PCI DSS, developed by international credit card companies such as VISA, MasterCard and Diners. All transactions will be sent through SSL (Secure Sockets Layer) in encrypted form and all card details and payment information will be protected and processed with a high level of security.
DELIVERY
We deliver your order as soon as possible. Normally orders of items in stock ship within 1-2 business days from Order Confirmation and can be expected to be delivered in 5-15 business days. This is an estimate only and particularly during high season deliveries (e.g. Christmas) may take longer than normal. We currently ship to most countries but may not ship to certain countries outside the European Union. Should you have an inquiry as to whether or not we ship to a specific location, please contact our Customer Service. Please be advised that custom duty may be charged for any orders outside Norway, check with the customs in your country. You are asked to inspect delivered items upon delivery and report any deviations found as stated under Returns below. In case you fail to collect your products upon delivery, we reserve the right to debit you a charge to cover our cost for return freight and administration.
RIGHT OF WITHDRAWAL AND RETURNS
We offer you a 14-day right-of-return from your purchase, calculated from the date you received the goods. If you wish to make such a return please follow our return instructions. Items shall be returned hereunder properly wrapped and packed in their original packaging in unused and saleable condition. As soon as we have received the returned items, and have been able to confirm that the requirements above are met, we will refund your payment. Please enclose a return note with order number and kindly return the product in its original packaging. When withdrawing your purchase you will have to pay for the cost for returning the product to our warehouse. No returns or exchanges are accepted for products purchased on sale. In case you find that an item delivered by us to you is defective, you should contact Customer Service as soon as possible with a formal complaint, to get a replacement delivery or, if that is not possible, a refund. The same applies in case you identify that a product has been damaged during transportation or you identify other deviations in the delivery, e.g. that the number of items or the product model delivered is not in line with your order. Returns hereunder under shall be sent to the address as stated below or to any other address specifically instructed by us. If you want to make a complaint it must be filed no later than 7 days after delivery. In case of a return the risk (for loss or damage during delivery) is on the customer.
DAMAGED PRODUCTS
WowBody ensures that all products are meticulously checked in a quality control before being dispatched to our customers. We work hard to avoid the emergence of damages or defects in our products. Should you find that an item despite this is damaged or otherwise defective, you will be replaced with a new sample of the item in question, if a new one is available. If not, you will be refunded with the original cost of the item and the return cost, unless the defect can be repaired. If the damaged item followed an order containing other purchased items the cost of the original delivery will not be repaid. You are asked to always examine your received products already at the time of delivery and as soon as possible report any deviations from your order confirmation to us.
We will return your funds as soon as possible, at the latest within 15 days from the date you returned the item and it was received by WowBody, and we have established that the item is damaged or otherwise defective. Always save your receipt. The funds will be returned to your original method of payment. If you paid using your credit card, the amount will be repaid to the same card.
COLOuRS
We cannot guarantee that the colours appearing on the online store in detail reflect the product colours. The colours can be reflected in different ways depending on for example your computer or phone screen, graphic card and the computer settings.
COMPANY INFORMATION
WowBody AS,
c/o Alina Alexandrovna Olsen,
Maridalsveien 33 M,
0175 OSLO, Norway.
Company Registration number: 990370087
CONTACT US
We are always looking for ways to improve and would love to hear your opinions. Comments on our service, products and even new ideas to make your experience with us even better, are always welcome. You can let us know what you think by emailing our Customer Service Team on adm@wowbody.shop
CUSTOMER SERVICE
Operating Hours: M-F 10:00 am to 17:00 pm
Email: sales@wowbody.shop